Terms & Conditions
Agreement to Terms
These Terms and Conditions constitute a legally binding agreement made between you and GOTRUE ENTERPRISES PTY LTD ("Company", "we", "us", or "our"), concerning your access to and use of the GoTrueLotto website and services.
You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and/or Services and you must discontinue use immediately.
Eligibility and Registration
Age Requirements
You must be at least 18 years old to use GoTrueLotto services. We strictly enforce age verification procedures and reserve the right to request proof of age at any time.
Account Registration
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- We reserve the right to suspend or terminate accounts with suspicious activity
Verification Process
To comply with regulatory requirements, we may require additional verification including:
- Government-issued photo identification
- Proof of address
- Source of funds documentation
- Other relevant documentation as required
User Conduct and Responsibilities
Acceptable Use
When using our services, you agree to:
- Comply with all applicable laws and regulations
- Respect the rights of other users
- Maintain appropriate conduct in tournaments and community interactions
- Use the platform for its intended purpose
Prohibited Activities
You are strictly prohibited from:
- Using automated systems or bots
- Exploiting bugs or glitches
- Engaging in fraudulent activities
- Harassing or abusing other users
- Creating multiple accounts
- Sharing account credentials
Gaming Rules and Fair Play
Tournament Participation
- Players must follow specific tournament rules and guidelines
- Entry fees and prize distributions are final once confirmed
- We reserve the right to disqualify players for rule violations
- Tournament schedules may be subject to change
Fair Play Policy
We maintain strict fair play policies to ensure a level playing field:
- No collusion between players
- No use of unauthorized third-party software
- No intentional disconnections
- No exploitation of technical issues
Financial Terms
Payments and Deposits
- All transactions are processed in Australian Dollars (AUD)
- Minimum and maximum deposit limits apply
- We accept various payment methods including credit cards and bank transfers
- Processing fees may apply depending on the payment method
Withdrawals
- Withdrawal requests are subject to verification
- Processing times vary by withdrawal method
- Minimum and maximum withdrawal limits apply
- Withdrawals must be made to the original deposit method where possible
Responsible Gaming
Self-Exclusion Options
We provide various responsible gaming tools:
- Deposit limits
- Time-out periods
- Self-exclusion options
- Account closure requests
Support Services
We partner with various organizations to provide support for problem gambling:
- 24/7 helpline access
- Professional counseling referrals
- Self-assessment tools
- Educational resources
Intellectual Property Rights
Our Property
The following elements are protected by intellectual property laws:
- Website design and content
- Game mechanics and features
- Logos and trademarks
- Software and code
Limited License
Users are granted a limited, non-exclusive license to:
- Access and view the website content
- Participate in games and tournaments
- Use platform features as intended
Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy. For full details about how we collect, use, and protect your personal information, please review our Privacy Policy.
Technical Requirements
System Requirements
- Modern web browser with JavaScript enabled
- Stable internet connection
- Minimum screen resolution of 1024x768
- Cookies enabled for full functionality
Mobile Access
- Compatible with modern mobile devices
- Optimized for iOS and Android platforms
- Some features may be limited on mobile devices
Service Modifications and Termination
Service Changes
We reserve the right to:
- Modify or discontinue any part of our services
- Update features and functionality
- Change pricing and tournament structures
- Implement new rules and policies
Account Termination
We may terminate or suspend access to our services:
- For violations of these terms
- For suspicious or fraudulent activity
- To comply with legal requirements
- At our discretion for any reason
Dispute Resolution
Internal Resolution
For any disputes, we encourage you to first:
- Contact our customer support team
- Provide detailed information about the issue
- Allow reasonable time for investigation
- Work with us to find a resolution
Legal Proceedings
If internal resolution is not possible:
- Disputes will be governed by Australian law
- Exclusive jurisdiction of Australian courts
- Class action waiver applies
- Arbitration may be required
Limitation of Liability
To the maximum extent permitted by law, GoTrueLotto and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, or other intangibles
- Technical issues or service interruptions
- Actions of other users or third parties
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the service after any changes indicates acceptance of those changes.
Contact Information
For questions about these Terms & Conditions, please contact our Legal Department: