Privacy Policy
Introduction
At GoTrueLotto, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site.
Information We Collect
Personal Information
- Full name and date of birth
- Email address and phone number
- Billing address and payment information
- Government-issued identification for age verification
- Profile pictures and account preferences
Gaming Information
- Gaming history and preferences
- Tournament participation records
- Achievement and reward history
- Interaction with other users
- Gaming patterns and statistics
Technical Information
- IP address and browser type
- Device information and operating system
- Location data (if permitted)
- Login times and session duration
- Pages visited and features used
How We Use Your Information
Primary Purposes
- Account creation and maintenance
- Age and identity verification
- Processing payments and withdrawals
- Providing customer support
- Sending service updates and notifications
Service Improvement
- Analyzing user behavior and preferences
- Improving game features and user experience
- Developing new products and services
- Conducting research and analytics
Security and Compliance
- Preventing fraud and unauthorized access
- Ensuring responsible gaming practices
- Complying with legal obligations
- Resolving disputes and enforcing agreements
Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL encryption for all data transmission
- Regular security audits and penetration testing
- Secure data storage with encryption at rest
- Access controls and authentication protocols
- Regular staff training on data protection
While we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
Types of Cookies We Use
- Essential cookies for site functionality
- Analytics cookies to understand user behavior
- Preference cookies to remember your settings
- Marketing cookies for targeted advertising
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Third-Party Services
We may employ third-party companies and individuals for the following reasons:
- Payment processing and fraud prevention
- Analytics and performance monitoring
- Customer support services
- Marketing and advertising
- Age and identity verification
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Privacy Rights
Under Australian Privacy Principles (APPs), you have certain rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to object to data processing
- Right to data portability
- Right to withdraw consent
To exercise any of these rights, please contact our Privacy Officer using the contact information below.
International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Children's Privacy
Our service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
- Email: privacy@gotruelotto.com
For complaints or concerns about our privacy practices, you can also contact the Office of the Australian Information Commissioner (OAIC).